NetcareOne™ helps retail, F&B, and service chains reduce cost and boost efficiency

Managing IT across hundreds of distributed stores is challenging: fragmented service channels, repetitive inquiries, slow escalations, and inconsistent resolutions. These challenges drain time, increase cost, and impact customer experience.

That’s why NetworkX built NetcareOne™, our AI-driven IT operations and service management platform designed specifically for multi-site enterprises.

What NetcareOne™ Delivers

? Unified Service Entry

Connects Teams, Whatsup, O365, business mail and more — ensuring zero missed tickets.

? AI Auto-Classification & Tiered Support

Handles 20–30% of T1 inquiries automatically and routes complex issues to the right engineers.

? Knowledge-Driven Intelligence

Learns from past cases to reduce repetitive problems and accelerate resolution.

? End-to-End Ticket Lifecycle

Full visibility from submission to closure, enabling continuous optimization.

Value for Chain Enterprises

✨ Reduce operational cost

✨ Shorten ticket resolution time by 20%+

✨ Standardize service delivery across all stores

✨ Strengthen digital operations and business resilience

If you manage IT for retail, F&B, or multi-site businesses — NetcareOne™ is built for you.

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