NetcareOne™ ITSM | Unified Service Desk & End-to-End Workflow Control

products > ITSM

IT Service & Ticket Management

A unified platform that consolidates all IT service requests, incidents, and asset statuses, eliminating information silos. Combines industry-leading frameworks with years of operational experience to deliver a standardized, enterprise-grade service management system. Covers service requests, incident handling, problem diagnosis, change management, and deployment, with automation and visualization for end-to-end, closed-loop management. Every service is fully traceable and measurable, enabling continuous improvement and enhancing IT service quality and business support.

Enterprise-Grade ITSM Platform

Centralized IT Service Management

A unified platform that consolidates all IT service requests, incidents, and asset statuses, eliminating information silos.

Built on ITIL Best Practices

Combines industry-leading frameworks with years of operational experience to deliver a standardized, enterprise-grade service management system.

Full Lifecycle Automation

Covers service requests, incident handling, problem diagnosis, change management, and deployment, with automation and visualization for end-to-end, closed-loop management.

Full Lifecycle Automation

Covers service requests, incident handling, problem diagnosis, change management, and deployment, with automation and visualization for end-to-end, closed-loop management.

Multi-Channel Ticketing & Self-Service

Multi-Channel Ticketing

Submit requests via phone, email, mobile app, AI service desk, or instant messaging for fast response

AI Self-Service

Create and track tickets using natural language, making operations simple and efficient

Intelligent Ticket Assignment

Assign tickets by role, support bulk operations, and track status in real-time

What You Can Do with NetcareOne™ ITSM

Efficient IT Operations

Automated Incident Management | Reduce Business Downtime

Root Cause Analysis & Knowledge-Based Problem Management

Unified Change Management | Ensure Business Continuity

Full-Process SLA Control

Customize response and resolution times, set email alerts, escalation rules, and performance reports

Proactive Service Optimization

Automatically collect satisfaction feedback and use dashboards to drive continuous improvement

What You Can Do with NetcareOne™ ITSM

Insights & Knowledge Management

Intelligent Ticket Assignment

Assign tickets by role, support bulk operations, and track status in real-time

Knowledge Retention

Hierarchical management, permission control, search, sharing, and version tracking for quick access to solutions

What You Can Do with NetcareOne™ ITSM

Configuration, Integration & Scalability

Flexible Customization

Built on a self-developed low-code platform

Multi-language support for global users

Open API integration for seamless connectivity

On-premise deployment option for security & compliance

Customizable fields, pages, and workflows

Adaptable to diverse business needs

What You Can Do with NetcareOne™ ITSM

Knowledge Retention

Hierarchical management, permission control, search, sharing, and version tracking for quick access to solutions.

Flexible Customization

Built on a self-developed low-code platform, NetcareOne supports multi-language environments, open API integration, and on-premise deployment, enabling flexible customization of fields, pages, and workflows to quickly adapt to diverse business needs.

1/ 2

Knowledge Retention

2/ 2

Flexible Customization

Knowledge Retention

Hierarchical management, permission control, search, sharing, and version tracking for quick access to solutions.

Flexible Customization