NetworkX®, a professional provider of IT operation and maintenance services, today announced the official launch of NetcareOne™ , its self-developed Digital Management System. Designed for enterprises with distributed branches and ICT service providers and telecom operators, NetcareOne™ delivers a unified approach to IT monitoring, service, asset, and field engineering management — helping IT teams resolve issues faster, reduce operational risks, and achieve higher efficiency at scale.

NetcareOne™ combines more than a decade of R&D with deep industry expertise to address the real-world challenges of IT operations. With its modular design, the platform brings together four core capabilities:

• ITOM (Monitoring & Observability): Full-stack monitoring across networks, servers, cloud, applications, and IoT with AI-driven alerts and low-code visualization dashboards.
• ITSM (Service Management): Multi-channel ticketing, AI-powered service desk, SLA tracking, and closed-loop workflows for incident, change, and      knowledge management.
• ITAM (Asset Management): Automated discovery, compliance checks, lifecycle visibility, and intelligent alarms to optimize hardware and software utilization.
• FEMS (Field Engineer Management Service): On-demand access to over 20,000 certified engineers, with real-time service tracking and mobile reporting.

“NetcareOne™ was built to help enterprises move beyond reactive IT firefighting,” said Land Cai, Founder & CEO at NetworkX®. “By unifying monitoring, service, and asset management with field engineer support, we enable our clients to manage IT operations proactively, securely, and cost-effectively.”

With its scalable architecture and localized support, NetcareOne™ is now available for enterprises seeking to modernize IT operations and accelerate digital transformation.

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